Rental terms and conditions

1. General information

The ownership of this website www.beachvalencia.com (hereinafter, the Website) belongs to: BEACH VALENCIA LUXURY S.L.

Tax ID (CIF): B56843402

Registered at: Mercantile Registry of Valencia.

Contact email: info@beachvalencia.com

This document (as well as other documents referred to herein) governs the conditions that regulate the use of this Website (www.beachvalencia.com) and the purchase or acquisition of products and/or services on it (hereinafter, the Conditions).

For the purposes of these Conditions, the activity that Short- and medium-term holiday home rental carries out through the Website is understood to comprise:

Short- and medium-term holiday home rental.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and data protection policy of Short- and medium-term holiday home rental. By using this Website or by placing and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the foregoing; therefore, if the User does not agree with all of it, they must not use this Website.

Likewise, please be advised that these Conditions may be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those applicable will be the ones in force at the time the acquisition of products and/or services is requested.

For any questions the User may have regarding the Conditions, they may contact the owner using the contact details provided above or, where applicable, using the contact form at the email:

info@beachvalencia.com

2. The User

Access to, browsing of and use of the Website confer the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users); therefore, from the moment browsing of the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for correct use of the Website. This responsibility shall extend to:

Using this Website only to make legally valid enquiries and purchases or acquisitions.

Not making any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be cancelled and the relevant authorities would be informed.

Providing truthful and lawful contact details, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares that they are over 18 years of age and have legal capacity to enter into contracts through this Website.

The User may enter into, at their choice, with BEACH VALENCIA LUXURY S.L. the contract for the desired services in any of the languages in which these Conditions are available on this Website.

3. Contracting process

Duly registered Users may book on the Website by the means and in the manner established. They must follow the online booking procedure of www.beachvalencia.com, during which an accommodation can be selected, filled in with your details and, finally, click on: «Pay».

Likewise, the User must fill in and/or check the information requested at each step, although, during the booking process, before making the payment, the booking details can be modified.

Next, the User will receive an email confirming that beachvalencia.com has received their booking request and/or request for the provision of the service, that is, the order confirmation. Where applicable, this information may also be made available to the User through their personal connection area on the Website.

Once the booking procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User by email and, where applicable, through their personal connection area on the Website.

The User acknowledges being aware, at the time of booking, of certain particular booking conditions concerning the service in question, which are shown alongside the presentation or, where applicable, image of it on its page of the Website, indicating, by way of example but not exhaustively, and according to each case: name, price, characteristics, location, rules of the booked dwelling, the manner in which check-in will be carried out; and acknowledges the full and complete performance and acceptance of the particular booking conditions applicable to each one.

The communications, booking orders and payments involved during the transactions carried out on the Website may be filed and kept in the computerised records of beachvalencia.com in order to constitute a means of proof of the transactions, in any case respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and in particular taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, and the rights afforded to Users under the privacy policy of this Website.

4. Availability

All bookings received for Short- and medium-term holiday home rental through the Website are subject to the availability of the accommodations and/or to no circumstance or event of force majeure (clause nine of these Conditions) affecting the availability of the accommodations; Short- and medium-term holiday home rental undertakes to contact the User and refund any amount that may have been paid as a booking. This shall also apply in cases where the provision of a service becomes impossible to perform.

5. Prices and payment

The prices displayed on the Website are the final prices, in Euros (€), and include taxes, unless by legal requirement, especially with regard to VAT, a different matter is indicated and applied.

Under no circumstances will the Website add additional costs to the price of a service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but any changes will not affect bookings for which the User has already received a booking confirmation.

The accepted means of payment will be: Credit or debit card.

BEACH VALENCIA LUXURY S.L. uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards will be subject to checks and authorisations by the issuing bank; if said institution does not authorise the payment, beachvalencia.com will not be responsible for any delay or failure to deliver and will not be able to formalise any booking with the User.

Once BEACH VALENCIA LUXURY S.L. receives the booking order from the User through the Website, a pre-authorisation will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made before arrival at the accommodation or confirmation of the service provided in the manner and, where applicable, place established.

In any case, by clicking on «Pay», the User confirms that the payment method used is theirs.

In accordance with the provisions of Law 37/1992 of 28 December on Value Added Tax (VAT), purchase orders for delivery and/or provision shall be deemed located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item concerned.

6. Technical means to correct errors

The User is informed that, in the event that they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify it by contacting Short- and medium-term holiday home rental through the contact spaces enabled on the Website, and, where applicable, through those enabled to contact customer service, and/or using the contact details provided in clause one (General information). Likewise, this information may also be corrected by the User through their personal connection area on the Website.

In any case, the User, before clicking on «Pay», has access to the space, cart or basket where their purchase requests are recorded and can make modifications.

Likewise, the User is referred to the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights.

7. Refunds

In cases where the User acquires products on or through the owner’s Website, they are afforded a series of rights, as listed and described below:

Right of cancellation

The User, as a consumer and user, makes a Booking on the Website and therefore has the right to withdraw from said Booking within 14 calendar days without the need for justification.

This cancellation period will expire on the number indicated by the rate contracted in the booking by the User or a third party authorised by them, other than the User, on the Website of Short- and medium-term holiday home rental.

To exercise this right of cancellation, the User must notify their decision to Short- and medium-term holiday home rental. They may do so, where applicable, through the contact spaces enabled on the Website.

The User, regardless of the means they choose to communicate their decision, must clearly and unequivocally express that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Short- and medium-term holiday home rental makes available as an annex to these Conditions; however, its use is not mandatory.

To meet the cancellation deadline, it is sufficient that the communication clearly expressing the decision to withdraw is sent before the corresponding period expires.

In the event of cancellation, Short- and medium-term holiday home rental will refund to the User all payments received, no later than 14 calendar days from the date on which Short- and medium-term holiday home rental is informed of the User’s decision to withdraw.

BEACH VALENCIA LUXURY S.L. will refund the User using the same payment method that the User used to make the initial purchase transaction. This refund will not entail any additional cost to the User.

8. Nullity

If any of these Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in force and will not be affected by said declaration of nullity.

9. Entire agreement

These Conditions and any document expressly referred to herein constitute the entire agreement existing between the User and BEACH VALENCIA LUXURY S.L. in relation to the booking of the corresponding apartment, superseding any prior agreement or promise agreed verbally or in writing by the same parties.

The User and BEACH VALENCIA LUXURY S.L. acknowledge having consented to entering into a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

10. Data protection

The personal information or data that the User provides to Short- and medium-term holiday home rental in the course of a Booking on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data they provide is truthful.

11. Applicable law and jurisdiction

Access to, browsing of and/or use of this Website and the Bookings made through it shall be governed by Spanish law.

Any dispute, problem or disagreement arising from or related to the access to, browsing of and/or use of the Website, or to the interpretation and execution of these Conditions, or to the sales contracts between Short- and medium-term holiday home rental and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

12. Complaints and claims

The User may submit to BEACH VALENCIA LUXURY S.L. their complaints, claims or any other comment they wish to make through the contact details provided at the beginning of these Conditions (General information).

In addition, BEACH VALENCIA LUXURY S.L. has official complaint forms available to consumers and users, which they may request from Short- and medium-term holiday home rental at any time, using the contact details provided at the beginning of these Conditions (General information).

Likewise, if a dispute arises from the conclusion of this booking contract between BEACH VALENCIA LUXURY S.L. and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC.